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Delivery policy

Server Room (Data Room SRL) provides electronic services only: web hosting, dedicated servers, virtual servers, cloud solutions and streaming services. This policy describes how and when the services ordered are delivered and must be read together with the Terms and conditions and the Refund policy.

1. How services are delivered

The services are delivered entirely in electronic form. No physical goods are shipped or delivered, so no delivery, transport or courier costs are charged.

Delivery consists of giving the client access to the service ordered: access details (IP address, user, password) and/or access to the control panel. This information is sent by email to the address associated with the account and/or is available in the client account (dashboard) on serverroom.net.

2. Delivery times

Delivery times start to run from the moment the payment is confirmed:

• Instant servers and cloud solutions: as a rule between 5 and 30 minutes from confirmation of the payment;
• Custom configurations (custom / build-to-order): usually between 4 and 24 hours. Where the requested configuration requires hardware to be bought or assembled, delivery can take between 1 and 3 weeks, depending on supplier availability.

For build-to-order configurations, the client is informed of the estimated delivery window before the order is processed, and the client's agreement to wait constitutes authorization to proceed with ordering the required components.

3. Confirmation of delivery

Delivery is considered made at the moment the access details are sent to the client, by email and/or by making them available in the client account.

From the moment the access details are sent, the content of the hosted data, its security and its administration become the client's sole responsibility, in accordance with the Terms and conditions.

4. Delays and inability to deliver

If the service cannot be delivered on the date the payment is confirmed, the client is notified, and the billing interval is adjusted to the actual date of delivery, under the billing section of the Terms and conditions.

Where Data Room is unable to deliver the service ordered for reasons solely within its control, the client can ask for a refund under the conditions of the Refund policy.

5. The consumer's right and immediate performance

Hosting and streaming services are provided immediately after the payment is confirmed. By placing the order and asking for immediate activation, a client who is a consumer gives express consent for the service to start before the end of the legal withdrawal period that applies to distance contracts.

The applicable conditions for cancellation, withdrawal and refunds are set out in the Refund policy, which is an integral part of this policy.

6. Contact

For any questions about the delivery of services, you can contact us by email at support@serverroom.net or by live chat, available 24/7 on serverroom.net.