FAQ - Web hosting
What to expect from Server Room web hosting, from the panel and activation to certificates, backups and plan changes.
Which control panel does the hosting use?
Server Room's own, built into your customer dashboard as the Web Hosting tab. You sign in with your existing Server Room login and manage sites, DNS zones, mailboxes, databases, FTP users, PHP versions, cron jobs and backups there, next to your other services.
When is the account activated?
Right after payment. Once the invoice is paid, the platform creates your account, applies your plan's limits and sends you an email with the dashboard link, the nameservers, and the mail and FTP settings.
Do I get SSL certificates?
Yes, free and automatic. Each site gets a Let's Encrypt certificate once its domain resolves to our servers, renewed without you doing anything, and a Force HTTPS switch redirects visitors to the secure address.
How long are backups kept?
Accounts are backed up nightly, and your plan sets how many daily and weekly backups are kept; each plan above lists its numbers. Restores of a file, a database or a mailbox are done from the dashboard, and a full backup can be downloaded.
What email features are included?
Mailboxes on your own domain, forwarders and a catch-all address, webmail in the browser, and IMAP, POP3 and SMTP access for any mail client. SPF, DKIM and DMARC are configured automatically.
Do I get MySQL and phpMyAdmin?
Yes. Create MySQL databases and users in the dashboard (the server runs MariaDB) and open phpMyAdmin with a one-time sign-in link, without a separate password to remember.
How do I upload my site's files?
Over FTP with TLS encryption, using FTP users you create in the dashboard, each with its own folder and quota, or straight from the browser with the built-in file manager.
Can I choose the PHP version?
Yes, per site. Every site can run its own PHP version, and settings such as the memory limit and the upload size can be changed within your plan's limits.
Can I install WordPress?
Yes, in one click from the dashboard, on any site in your account. Other PHP applications run as well; upload them over FTP or with the file manager.
How do I upgrade to a bigger plan?
Open a ticket or a live chat from your dashboard and say which plan you want. We switch the account to Premium or Enterprise and the higher limits apply to it within minutes, without moving your sites.
Do I need a domain before ordering?
No. Order without one and add it later from the dashboard. You can use our nameservers or keep your current DNS provider; the dashboard shows exactly which records to set.
