Best for a log or a screenshot
Live chat
Our AI answers in seconds. Signed in, it reads the account and the box itself: whether the switch port is up, the power state, the traffic graph, reverse DNS. Ask for a person at any point and you get one.
Contact · Open around the clock
Contact Server RoomAnswers in seconds, and a person when you ask.
To contact Server Room, open the live chat at the bottom right of any page. Our AI replies in seconds, can check your account and your machine while you wait, and hands you to a person the moment you ask. You can also call technical support on +1-646-588-6668, where people answer around the clock, or write to support@serverroom.net.
- Chat replies in seconds
- A person on request
- Phone answered by people
Each channel here comes with every account, free plans included, and none of them is metered. A paid support tier buys a faster answer and a faster hardware swap, not access to a person.
Channels
Four ways in, and what each one is good at
Chat is the quickest way in, and it can read your server while you type. The phone is there when you would rather talk it through with someone.
When you would rather talk
Telephone
An assistant answers at once, at any hour, and the moment you ask for a person it rings the support desks together; one sentence, no menu. Under the service agreement, a hardware fault reported by phone or chat starts the replacement clock; a ticket does not.
Best from your phone
Message our general line in WhatsApp. The same AI assistant replies there, and a colleague on shift sees the thread and can take it over. The thread stays in WhatsApp, so you can pick it up later.
Best when it needs a record
Email and tickets
Email suits a long request, a project brief or anything with attachments. A ticket in your dashboard keeps the whole thread in one place when the work will take more than one conversation.
Departments
The right desk for the question
Three desks, each with its own number and address. Technical support answers the phone around the clock; sales is at the desk on weekdays, 09:00 to 19:00 Bucharest time, and takes bookings for a half hour that suits you.
| Desk | Handles | Telephone | |
|---|---|---|---|
| Sales | Quotes, custom builds, larger orders. A ready server is usually handed over about 30 minutes after the order is approved. | +1-917-284-6090 | sales@serverroom.net |
| Technical support | A server that is down or slow, a failed disk, a console that will not open, reinstalls, reverse DNS. | +1-646-588-6668 | support@serverroom.net |
| Abuse | Spam, attacks or other misuse traced to an IP in our ranges. Reports from outside go here rather than to support. | +1-646-490-9655 | abuse@serverroom.net |
What happens after you report a fault, the response tiers and the service credits are on the support page.
Before you write
Three things that get you a faster answer
Any one of them lets us find your machine without a round of questions.
- The server's IP address or its service ID.Both are on the server's page in your dashboard.
- What you saw, and when it started.An error message, a time, and whether anything changed just before.
- The email on your account.So we know the request comes from the account holder.
We will never ask for your password, not on the phone, in chat or in a ticket. If we need to work inside your server, you grant access from the dashboard and take it back when we are done.
Offices
Two companies, one in each country we work from
Server Room is the trade name of Data Room, Inc. in New York and Data Room SRL in Bucharest. Use these addresses for post and legal notices. For anything urgent, the phone is quicker.
United States
Data Room, Inc.34-18 Northern Blvd, Suite 408
Long Island City, NY 11101
Telephone
Romania
Data Room SRLBulevardul Dimitrie Pompeiu 8, Sector 2
020337 Bucuresti, Romania
Telephone
The office and our Bucharest server room share the Feper building.
Registration numbers and the company history are on the about page.
- Since 2004Data Room, Inc. was incorporated in New York in October 2004
- AS19624Our own network, registered with ARIN
- BBB profileA+ rated
- TrustpilotReviews written by customers
Answers
Questions people ask before they get in touch
What is the Server Room phone number?
Technical support is +1-646-588-6668 and sales is +1-917-284-6090. People answer support around the clock, and sales on weekdays from 09:00 to 19:00 Bucharest time; at other hours an assistant takes the sales line, or you can book a call. The New York general line is +1-646-490-9655, and +40-336-810-621 rings the Bucharest office.
What is the Server Room support email?
Write to support@serverroom.net for technical help and sales@serverroom.net for quotes and orders. Abuse reports go to abuse@serverroom.net, which is a separate desk.
Is Server Room support open 24/7?
Yes. Phone, live chat, WhatsApp, tickets and email run around the clock, 365 days a year, on every plan including the free ones. Paid support tiers shorten the response and replacement times; the channels themselves are the same for everyone.
Will I talk to a bot or a person?
On the phone, always a person. On chat and WhatsApp our AI answers first, within seconds, and it can check the account and the server while you wait. Ask for a person at any point and a colleague takes over.
Where is Server Room located?
The US company, Data Room, Inc., is at 34-18 Northern Blvd, Suite 408, Long Island City, NY 11101. The Romanian company, Data Room SRL, is at Bulevardul Dimitrie Pompeiu 8 in Bucharest. The servers themselves are in New York, Miami, San Francisco, Amsterdam and Bucharest.
How do I report abuse coming from a Server Room IP address?
Send abuse@serverroom.net the offending IP, a timestamp with its time zone, and the evidence, such as log lines or message headers. If your own server was suspended over a report, sign in and open the chat: in most cases it can lift that suspension itself and go through the report with you.
Can my own AI assistant contact Server Room support?
Yes. Add https://serverroom.net/mcp/account as a connector in Claude, ChatGPT or another app that takes MCP connectors, and approve it once with your Server Room login. Your assistant can then talk to our support chat for you and look up plans and the servers ready to order. You can disconnect it under API and Keys in the dashboard.
Ask now, get an answer in seconds
Open the chat and say what you need. Ask for a person at any point, or call support if you would rather talk.