Server management
Server management services.Press a button, then watch our side.
Server management services come with every dedicated server we rent: support around the clock, power and reinstalls from your own panel, and a written window for replacing a failed part.
- Basic tier included
- Chat, phone, tickets, email: 24/7
- Our own network, AS19624
- Hosting since 2004
Below is the control panel our customers use, running against a sample server. Reboot it or reinstall it, and the Our side console shows what happens in the room in the same minutes. When you want more than the included tier, paid tiers add port monitoring and shorter windows, priced in the tier table.
Live demonstration
The control panel, on a sample server
Your screen is the real panel. Our side is what the same minutes look like from the room. Nothing here reaches a real machine, but every button is the real one.
Nothing to report. That is the normal state, and it is most of what a managed server looks like. Press something in the panel and this fills in.
Demonstration. Sample data on a sample server; no real machine is reachable from this page.
Scope
24/7 server management, split into our part and yours
Dedicated server management here means we keep the hardware, the power and the network working and answer when something breaks. The operating system and everything on it stay yours. A paid tier changes how fast we act, not who owns the machine.
Every server
What we do at no charge
- Answer chat, phone, tickets and email around the clock. None of them is metered.
- Replace failed hardware within your tier's window.
- Run the network and power the machine sits on.
- Give you reboot, power, reinstall and reverse DNS in the panel, with no ticket.
Paid tiers
What a faster tier adds
- We watch the switch port your server is plugged into and email you when it goes quiet. A firewall cannot hide that.
- From Silver up, a one-line heartbeat also catches an operating system that freezes while its port stays up.
- On Gold and Platinum we open the ticket ourselves.
- On Platinum an automatic investigation starts as soon as an outage is confirmed. It restarts the server only if you allowed it.
Always yours
What you keep
- Root or Administrator, and the firewall.
- Your applications, data and updates.
- Access for us only when you grant it from the dashboard, and you can revoke it.
- We never ask for your password, by phone, chat or ticket.
Tiers and prices
Server management tiers and what each costs
Basic comes with the server. Each paid tier shortens the answer and the replacement window and turns on monitoring. You choose it per server in the configurator.
| Tier | We answer within | Failed part replaced | Port checked every | Advanced support | Per month |
|---|---|---|---|---|---|
| Basic24x7x12 | 12h | 24h | — | — | ✓ |
| Bronze24x7x4Hardware alerts, 5 own monitors (5m), Telegram | 4h | 4h | 5m | 30m | $19 |
| Silver24x7x2Hardware alerts, 10 own monitors (2m), Telegram | 2h | 3h | 2m | 60m | $39 |
| Gold24x7x1Hardware alerts, 20 own monitors (1m), Telegram and SMS | 1h | 2h | 1m | 90m | $69 |
| Platinum24x7x1/2Hardware alerts, 50 own monitors (30s), Telegram and SMS | 30m | 2h | 30s | 120m | $99 |
A tick in the last column means included. Response and replacement windows are the ones the service level agreement measures credits against.
When a part fails
The clock starts when you tell us
Report a failed part by phone or live chat. That starts the replacement clock; a ticket on its own does not. The part is then replaced within your tier's window: 24 hours on Basic, and as little as 2 hours on Gold and Platinum.
The phone line is +1-646-588-6668, answered around the clock.
If we are late, from the agreement
- Hardware, past your window
- 10% to 100% of the monthly charge, by how late
- Network, down 15 minutes in a row
- one day of credit per hour, up to one month
- Paid as
- credit on the next invoice, never cash
- Claim within
- 7 business days of the month's end
The full ladder and a calculator are on the support page.
Underneath the panel
Server management support down to the controller
Rack and blade servers carry their own management controller: iLO on HPE, iDRAC on Dell, a BMC on Supermicro. It runs whether the operating system does or not, and it is what the panel above drives. You are not locked out of it.
01
Through the panel
Power, reinstall and console, with each controller's quirks already handled. What you pressed above.
02
With your own credentials
Add your own account on the controller from the panel, with the Add credential control on the networking card.
03
From your own tools
Create a proxy mapping to publish the controller on a port you can reach, then drive it like any other BMC.
What the controller gives you
- Power state, and power on, off or cycle
- Boot order and a one-time boot device
- Virtual media: mount an ISO over the network
- Temperatures, fans, power supplies and array health
- The controller's own event log
- Firmware inventory and versions
- Serial over LAN and remote KVM
- Its own user accounts
What answers depends on the controller in the machine; an older iLO does less than a current one. Most Moonshot cartridges are run through the chassis manager and offer power control without a console. The panel checks first and shows a button only where the machine supports it.
Where it stops
What our server support services do not cover
We try to help with every request. We may decline work on the items listed here, because they live inside your software rather than on the machine under it.
- Third-party applications and scripts
- Third-party cPanel add-ons
- Custom code and applications
- Administration of custom-built databases
- DNS changes
- Administration of FFmpeg
Answers
Server management questions
What are server management services?
Server management services are the work of keeping a server running: answering when something breaks, replacing failed hardware, reinstalling the operating system and watching for outages. With us the Basic tier comes with every dedicated server, and the paid tiers make each part faster.
Is server management included with a dedicated server?
Yes. The Basic tier is included on every dedicated server: we answer within 12 hours and replace a failed part within 24 hours. Chat, phone, tickets and email come with every tier and are never metered.
How much does 24/7 server management cost?
Basic costs nothing. On rack and blade servers the paid tiers run from $19 a month for Bronze to $99 a month for Platinum. Moonshot cartridges are a cheaper band, and the configurator shows the price for the machine you pick.
Do you offer 24/7 server support?
Yes. Live chat is answered in seconds by an AI assistant that can check your account and your server, and a person takes over as soon as you ask. The phone line, +1-646-588-6668, is answered around the clock, and so are tickets and email.
Do you monitor my server?
On the paid tiers, yes. We watch the switch port your server is plugged into, every 5 minutes on Bronze down to every 30 seconds on Platinum, and email you when it goes quiet. From Silver up, a one-line heartbeat also catches a frozen operating system. The Basic tier is not monitored.
What happens when hardware fails?
Tell us by phone or live chat, which starts the clock. The failed part is replaced within your tier's window, 24 hours on Basic and as little as 2 hours on Gold and Platinum. If we run past it, you get a credit on the next invoice of 10% to 100% of the monthly charge.
Can I still manage the server myself?
Yes. You keep root or Administrator and reinstall from the panel without a ticket. On rack and blade servers you can also add your own account on the management controller and reach it from your own tools.
What does your server management support not cover?
We may decline work on third-party applications and scripts, third-party cPanel add-ons, custom code, the administration of custom-built databases, DNS changes and the administration of FFmpeg.
Why choose Server Room as your server management company?
We own the servers and run the network they sit on, AS19624, and have hosted since 2004. There is no reseller between you and the hardware, and you can check who holds the network on bgp.tools.
Pick the machine. Management comes with it.
Choose a server and a tier in the configurator, or ask in chat which tier fits what you run.